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别克GL8(7座)550元
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赫士汽车租赁(上海)有限公司
电    话:+86-21-61999656
传    真:+86-21-51707505
调    度:+86-13681888606
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成功案例
优质服务 Quality service
发布时间:2008-04-29   点击率:67085

优质服务  Quality service

 

  赫士汽车租赁(上海)有限公司:经国家政府部门批准的合法经营汽车租赁服务有限公司。公司总部设立于上海;赫士始终坚持打造自己独特的服务理念。通过为全球客户持续不断的提供高性价比的贴心服务。让租车这种绿色环保分享的出行方式为更多人接受;力求引领整个行业健康,长远的稳定发展。

      HASA car rental (Shanghai) Co., Ltd ,approved by the state government departments the legitimate business car rental Services Limited. The company is headquartered in Shanghai; HeShi always adhere to create their own unique service concept. By continuing to provide cost-effective Care for customers worldwide. Car rental sharing this green way to travel for more people to accept; strive to lead the industry as a whole is healthy, long-term and stable development.
 

       赫士优质服务是从消费者、客户、办事群众的利益诉求出发,完善服务理念、提高服务质量、规范服务操作、科学简化服务流程,力求实现合规、高效、人性化。

       HASA quality service from the interest demands of the masses of consumers, customers, work to improve the service concept, improve service quality, standardized service operations, scientific simplify the process of service delivery, and strive to achieve compliance, efficient and humane.

1、满意度服务(satisfaction with services):

  赫士要求能够满足服务对象提出的要求,以服务对象的合理要求基本满足,不产生或增加新的负面情绪为基本要求(HASA requires the ability to meet the requirements of the service object, and can basically meet the reasonable demands of the service object does not produce or add new negative emotions as the basic requirements);

2、舒适度服务(Comfort Services):

  赫士在满足服务对象要求的基础上,从多方面使服务更臻完善,以最小化服务对象的负面情绪,并获得服务对象一定好评为基本要求(HASA meet the requirements of clients based on, in many ways to make services more perfect, to minimize the negative emotions of the service objects and service objects must praise the basic requirements);

3、惬意度服务(Comfortable degree of service):

  赫士从服务对象的角度和利益出发,既满足客户的服务需求,也能够周到细致地考虑到客户所未考虑到的现在时需求和将来时需求,并预见性地提供相应的服务。以赢得服务对象的信赖、忠诚度和高度评价为要求(HASA starting from the point of view and interests of the service object, both to meet customer demand for services, can also be thoughtful and careful consideration to the customer not take into account the present needs and future needs, and proactively provide the necessary services. To win clients trust, loyalty, and spoke highly of the requirements)。

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